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Customer Service Group Manager (#1,003,112,671) 

Location: Cape Town (Western Cape), South Africa (CV #1,003,112,671)

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Responsibilities and tasks: Experience directly leading teams of people or leading leaders who lead teams of people Experience interviewing and selecting people who will maintain a high performance bar. As a leader of leaders understands how to nurture and Develop leadership skills Strong verbal, written and listening skills Strong communicator who understands when necessary to have tough conversations. Knows and communicates the Company mission, vision and strategy Ability to confidently facilitate team discussions and communicate business messages Maintain high level of professionalism and approachability. Understands and owns the controllable elements of service level delivery Ability to use data and insights to prepare metric reviews Assist and support the creation of Operational plans to support ramp up and ramp down within area of control as well as readiness for business launches Acts as the Operational representative for business teams to understand voice of the customer or partner in key process or policy changes Builds plans to test and experiment new approaches to service delivery. Lead and participate in Kaizen events to improve the customer and associate experience Uses data to identify areas ongoing improvement in how service is delivered Takes action on issues escalated from within the team, works with the rest of the business to bring issues to resolution

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Preferred Job Location
Cape Town
Post Code
Western Cape
South Africa

Educational Qualifications

Highest Qualification
Bachelor's degree  (Institution: Damelin College Cape Town Course: Fundamentals of Pastel 7 Accounting Institution: RoseBank College Cape Town Course: Boo) from University of South Africa, Pretoria  with 2 years Marks / Grade / Class

Professional Details

Professional Experience
6 Years
Languages known
English  (Expert)

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